Last Updated: 01 January 2026
Privacy Policy for Melville Locksmith
At Melville Locksmith, we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how Melville Locksmith collects, uses, and discloses information when you use our services, interact with our website, or contact us.
By engaging with Melville Locksmith, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Melville Locksmith collects various types of information to provide and improve our locksmith services to you.
1.1. Information You Provide Directly to Us: When you request services, contact us through our website, via phone, or in person, you may provide us with the following personal information: * Contact Information: Your name, email address, phone number, and physical address (including property type and specific location details needed for service delivery). * Service Details: Information about the locksmith service you require, such as the type of lock, security system issues, vehicle make/model for automotive locksmith services, and details related to the emergency. * Payment Information: If you make a payment for our services, we collect payment card details (card number, expiration date, security code) and billing address. This information is processed securely, often by third-party payment processors. * Account Information: If you create an account with us, we may collect your username and password.
1.2. Information Collected Automatically: When you visit our website, Melville Locksmith may automatically collect certain information about your device and browsing activity. This includes: * Website Usage Data: Your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. * Cookie Data: Information collected through cookies and other tracking technologies (detailed in Section 5).
1.3. Information from Phone Calls: For quality assurance, training, and to ensure accurate service delivery, phone calls to Melville Locksmith may be recorded. If a call is recorded, you will typically be notified at the beginning of the call.
2. How We Use Your Information
Melville Locksmith uses the information we collect for the following purposes:
* To Provide Services: To schedule, dispatch, and perform the requested locksmith services, including emergency services, lock repair, installation, key cutting, and security system consultation. * To Communicate with You: To confirm appointments, provide updates on service status, respond to your inquiries, send service-related notifications, and offer customer support. * To Process Payments: To process transactions for services rendered and manage billing. * To Improve Our Services: To understand how our services are used, gather feedback, and enhance the quality and efficiency of Melville Locksmith's offerings. * For Marketing and Promotional Purposes: With your consent, to send you promotional materials, offers, and information about new services that may be of interest to you. You can opt out of these communications at any time. * For Internal Operations: For record-keeping, internal analysis, quality control, and to manage our business operations. * For Legal and Security Purposes: To comply with legal obligations, enforce our terms and conditions, prevent fraud, and ensure the security of our services and customers.
3. Data Protection and Security Measures
Melville Locksmith takes the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction.
These measures include: * Secure Systems: Using secure servers and encrypted connections for data transmission where appropriate. * Access Controls: Restricting access to personal data to authorized personnel who have a legitimate business need to know. * Employee Training: Educating our employees about the importance of data privacy and security. * Payment Security: Utilizing reputable third-party payment processors that adhere to industry-standard security protocols for handling payment card information.
While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
4. Sharing Your Information with Third Parties
Melville Locksmith may share your information with third parties under the following circumstances:
* Service Providers: We may share information with trusted third-party service providers who assist us in operating our business and providing services (e.g., dispatching software, payment processing providers, website hosting, IT support, analytics providers). These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed. * Our Technicians: Your contact and service details are shared with our certified locksmith technicians to enable them to perform the requested services efficiently. * Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government investigation). * Business Transfers: In the event that Melville Locksmith is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. * With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
5. Cookies and Tracking Technologies
Melville Locksmith's website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from.
* What are Cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. * How We Use Cookies: * Essential Cookies: Necessary for the website to function correctly (e.g., maintaining your session). * Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information anonymously. For example, we use Google Analytics to gather data on website traffic and usage patterns. * Functional Cookies: Allow the website to remember choices you make (such as your preferred language or region) and provide enhanced, more personal features. * Your Choices Regarding Cookies: Most web browsers allow you to control cookies through their settings. You can usually set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
6. Your Privacy Rights
Consistent with applicable U.S. state privacy laws (such as the California Consumer Privacy Act (CCPA) and similar laws in Virginia, Colorado, Utah, and Connecticut, where applicable), you may have certain rights regarding your personal information, including:
* Right to Know/Access: You have the right to request access to the personal information we hold about you, including categories of personal information collected, sources, purposes of collection, and categories of third parties with whom it is shared. * Right to Rectification/Correction: You have the right to request that Melville Locksmith correct any inaccurate personal information we hold about you. * Right to Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions (e.g., if it's necessary for us to complete a transaction, comply with legal obligations, or detect security incidents). * Right to Opt-Out of Sale/Sharing: While Melville Locksmith does not sell your personal information in the traditional sense, you have the right to opt-out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising, as defined by applicable laws. * Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, please contact Melville Locksmith using the contact information provided in Section 9. We may need to verify your identity before fulfilling your request.
7. Data Retention
Melville Locksmith retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.
The specific retention period will vary depending on the type of information, the purpose for its use, and legal or regulatory obligations. For example, we typically retain customer service records and payment transaction data for several years to comply with tax and audit requirements.
8. Updates to This Privacy Policy
Melville Locksmith may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website and update the "Last Updated" date at the top of this policy.
We encourage you to review this Privacy Policy periodically to stay informed about how Melville Locksmith is protecting your information. Your continued use of our services after any changes to this Privacy Policy will constitute your acceptance of such changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact Melville Locksmith at:
Melville Locksmith Address: 1144 Walt Whitman Rd, Melville, NY 11747 Email: info@locksmithmelville.com
